Customer Reviews

I waited over 2 1/2 hours the first day. I went back the next day with the other vehicle and waited over 3 1/2 hours and then they didn���t rotate the tires and did not even talk to me about it. I am very disappointed and unhappy right now.

Great service ����

Great experience as al

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Excellent service,certified technician got the job done in a timely manner also friendly staff great customer service all around my next vehicle will be a GMC for sure thank you for the support and the opportunity to respond to this review

I had new tires installed, front end alignment , oil change and computer update. All went well just wished someone had informed me that they charged 3% fee for using your credit card and I would have used a different payment method. I think it is pretty bad that I had to pay a 45.00 fee for using my card.

It took 5 hours to find the problem and had to leave overnight I couldn���t believe y���all didn���t have a loaner but my sister was there so every thing turned out. Until this morning engine light back on.

Very good and most professional.

Jill is excellent best experience I have at at any dealership

Michael was excelled ti work with. Very knowledgeable of vehicle. The person we worked with to complete paperwork was excellent also

Had appointment for new battery. Waited over 2-1/2 hours. No one gave me a reason why so long. Saw my car finished out front, waited 20 minutes for someone to come and notify me it was finished. No one came. I went to the service area hoping to find out what took so long. Julie spotted me and had me wrung up. I've been dealing with Leachman for over 6 years, this is not the type of service I'm used to from Leachman. Pete Feider

Friendly, nice, clean, quick, will definitely come back

The service management is deplorable. I initially set up my oil change on a saturday Nov 30. When I missed the time of 9 am I called to reschedule and per Jackie I was not even on the schedule that day even though I had text messages and emails saying I did. So I rescheduled to Dec 7th and she gave me 8 am first appt of the day. When I dropped off my key the gentleman at the desk at 7:55 am he stated that we are very very short staffed and we will get you in amd done and quickly as possible. (IN my head get me in, I have an appt). I replied to him that's fine the shortest time I have ever had was an hour and 40 min with them so that is what I expected laughed and walked away. About 15 min before they called my name it was about 9:30 I noticed out side what looked like my car. I said to myself naw I'm at a buick dealership I know there are lots of them in town with my color and continued to wait. Finally after nearly 15 min they called my name and did the check out for me and when she was done she stated oh look your car is parked right up front. Oh my it was my car and it sat for over 15 min before someone could get to it and move the customer along. I didn't know it was possible but it was instead of an hour and 40 min an oil change that was scheduled as being the first appt in the morning was now an hour and 50 min. As a car girl myself I find this practice very disappointing, especially since you have brought in new talent to fix the issue. In addition, the service record they gave me has multiple discrepancies so thankfully I understand how to read it but the average person would not. Lastly, I went on on a saturday because of the advertisement that was mailed out promoted the saturday services and the two times I have used a saturday were just as disappointing as a weekday. How do you fix this, im not sure you want those answers. So I am reluctantly fixing it myself. I will return to Hunt Ford in Franklin. They can do an oil change and tire rotation in less than hour along with reviewing the service log. I hope your able someday to fix the logistics of the obstacles that continually plague the process. Thank you again.

Vehicle was completed on time, friendly service desk!

We found the people we were working with at GMC Leachman���s Dealership to be very kind, generous and honest.

From scheduling to service; the staff is always accommodating. It is wonderful to see Jill back. She is very pleasant to communicate with.

I was running late for my appointment and you still accommodated. I always have great service from Leachman would not take my car anywhere else.

The service was fast and more important super professional, very friendly staff.

My car has been on Leachman���s lot for 6 weeks waiting on a part. While there it was hit by a customer and caused 3000.00 dollar���s worth of damage..

Our last visit was just to replace the rod for the back hatch that pull it closed/pushes it open. This shouldn't have taken very long and was under warranty but we never got a call for an update until my wife called the next day to check on the status only to find out it was completed. I've complained about the lack of communication in the past and nothing has changed. I don't like leaving my vehicles overnight because the time because someone got in--because it wasn't locked--and stole several hundred dollars worth of stuff. We've still not been getting updates regarding that or reimbursement.