Review Details

The service management is deplorable. I initially set up my oil change on a saturday Nov 30. When I missed the time of 9 am I called to reschedule and per Jackie I was not even on the schedule that day even though I had text messages and emails saying I did. So I rescheduled to Dec 7th and she gave me 8 am first appt of the day. When I dropped off my key the gentleman at the desk at 7:55 am he stated that we are very very short staffed and we will get you in amd done and quickly as possible. (IN my head get me in, I have an appt). I replied to him that's fine the shortest time I have ever had was an hour and 40 min with them so that is what I expected laughed and walked away. About 15 min before they called my name it was about 9:30 I noticed out side what looked like my car. I said to myself naw I'm at a buick dealership I know there are lots of them in town with my color and continued to wait. Finally after nearly 15 min they called my name and did the check out for me and when she was done she stated oh look your car is parked right up front. Oh my it was my car and it sat for over 15 min before someone could get to it and move the customer along. I didn't know it was possible but it was instead of an hour and 40 min an oil change that was scheduled as being the first appt in the morning was now an hour and 50 min. As a car girl myself I find this practice very disappointing, especially since you have brought in new talent to fix the issue. In addition, the service record they gave me has multiple discrepancies so thankfully I understand how to read it but the average person would not. Lastly, I went on on a saturday because of the advertisement that was mailed out promoted the saturday services and the two times I have used a saturday were just as disappointing as a weekday. How do you fix this, im not sure you want those answers. So I am reluctantly fixing it myself. I will return to Hunt Ford in Franklin. They can do an oil change and tire rotation in less than hour along with reviewing the service log. I hope your able someday to fix the logistics of the obstacles that continually plague the process. Thank you again.